Enhancing Employee Performance Through Continuing Education And Workshops In Adamawa State Civil Service Commission, Yola

Abstract

This study examined continuing education and workshops as determinants of employee performance in the Adamawa State Civil Service Commission, Yola. The study was motivated by persistent concerns over low productivity, poor service delivery, and inadequate capacity development among civil servants. The main objective was to assess the extent to which continuing education (in-service training) and workshops influence employee performance in the Commission. The study adopted a survey research design using both quantitative and qualitative approaches. Data were collected through structured questionnaires and key informant interviews from a population of 334 staff members, out of which 276 responses were retrieved and analyzed using descriptive statistics. Findings from the study revealed that continuing education significantly enhances employee performance by improving job-related skills, problem-solving abilities, job satisfaction, innovation, and adaptability to organizational change. Similarly, workshops were found to positively influence employee performance by improving knowledge acquisition, practical skills, motivation, leadership development, and overall service delivery effectiveness. The study established that both continuing education and workshops are critical human resource development strategies that contribute to improved efficiency and productivity in the civil service. The study concludes that continuous investment in employee training and development is essential for strengthening institutional performance in the public sector. It recommends that the Civil Service Commission should expand opportunities for continuing education through sponsorship and study leave, while ensuring that workshops are regularly organized, job-relevant, and practically oriented to address workplace challenges.